Growing expectations in customer service

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If you are trying to build up your business, you should be looking at your customer service. It is one department that is often ignored. Yet, it is also the department that has the most interaction with your customers. In fact, improving these interactions is one of the best ways to encourage repeat business.

We are seeing customer expectations growing exponentially as the use of technology makes it easier than ever to communicate with customers. Here are some ways you can grow your customer service department in order to give your customers everything they expect.

Faster service

Since there are so many options available for communication, offering faster customer service is easier than ever. Customers shouldn’t have to be left on hold for 20 minutes when you can easily offer other, faster options. You could use AI Chatbot texting to allow for text communication with customers. You can use chat through social media. You can answer emails. The most important thing to remember when using these options is that quick responses are still expected. That is why AI Chatbot is so great because it allows for immediate responses instead of customers having to wait for a real person to respond to them.

Another option if a customer needs to talk on the phone in person is to offer a callback option. T-Mobile, is a great example. When customers are logged into their account, they can press a “call me” button, and a representative will call them when it is their turn in line instead of having to wait on hold. The important thing is that you aren’t wasting your customers’ time, so make it as fast and easy as possible for them to reach out to you.

Build relationships

Customers aren’t interested in buying any product anymore. They want to have a relationship with your company instead. It is much easier to work out of a bad situations if you already have a relationship established than if you aren’t important to the customer at all. Use social media to engage with your customers and ask them questions. The better the relationship, the harder it will be for them to leave you for someone else.

Is the customer always right?

Part of the typical customer service training is to say the customer is always right. But the truth is that the customer isn’t always right. However, if they are wrong, it is because you did something wrong. Maybe they misunderstood the product or the particulars of their special. If they are misunderstanding something, it is because your company didn’t do it’s job in explaining well enough. Use these interactions to create better transparency. You can fix any problems you didn’t realize you had in your product or service based on the interactions. You can create better advertisements with better explanations. You can do more how-to videos to help troubleshoot problems. Whenever a customer comes to you with an issue, even if it seems like it is their fault, use the interaction to create a better overall experience.

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Source: business2community.com/social-media/6-steps-customer-service-perfection-social-01751168#6b0OqgkITZFRXAoG.97

Is There a Place for Chatbox AI in Customer Service?

Is There a Place for Chatbox AI in Customer Service?

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Customer service is one of the most important aspects of any business because it is the way in which your company is communicating with customers. There are many different ways to provide valuable customer service, including phone calls, texting, social media, emails, etc. And depending on the size of your company, your business may be putting a lot of resources into ensuring your customers have a place to communicate with you no matter what time or day it is. But if you haven’t already dedicated resources to Chatbox AI, now is the time to do so. It is more important than ever that you are giving your customers the ability to quickly and easily communicate with your business and get the answers that they need.

What is Chatbox AI?

Chatbox using artificial intelligence is a way in which customers can communicate with a robot instead of an actual human. Most people have experienced calling a company and getting an automated message asking them what they need before directing the message further. The idea is that artificial intelligence can learn and understand what consumers want and answer their questions without having to actually talk to a human being.

Some people hate the idea because they prefer to talk to another person on the other end, especially in the event that they have a problem they are trying to get resolved. Others, however, much prefer the use of chatbox AI to quickly answer questions without information being misunderstood or miscommunicated. And according to Venture Beat, many people are concerned that the cost may outweigh the benefits (though that is unrealistic when you work with another company that does all the programming for you). Having a live person available is always going to be a necessity. But it doesn’t mean there isn’t a place for Chatbox AI in your customer service lineup.

How to get started with Chatbox AI

Many who are calling in or texting your business have simple, repetitive questions that need to get answered. For example, they may call to ask what your store hours are or what today’s special is. As a business, it just makes sense that these types of questions could be answered by a robot that can essentially recognize, understand, and answer those questions. Because these answers are also very specific, it helps customers a lot if these answers are communicated through text.

Two way texting is valuable to your business and is something you can easily incorporate into your business. Part of the reason why a human customer service agent has been important in the past is the ability to understand what a customer is asking for even though the question may come in different formats. That is why artificial intelligence is so important for two way texting a Chatbox to work. The computer needs to be able to recognize the question regardless of the way it was asked and provide an answer that satisfies the customer.

Mobile Technology News brought to you by biztexter.com

Source: venturebeat.com/2016/10/16/customer-service-chatbots-miss-the-big-picture/

Facebook and Google: Powerful mobile marketing tools

Marketing is a tricky business because you need to balance your need for getting more customers with the customers’ need to buy your product or service. Many approach marketing as a method of tricking customers into buying something they don’t need, but the truth is that customers want to buy your product or service. Sometimes, sales are struggling because many people don’t even know you exist let alone that you have a product that they want. Another reason is that they have forgotten your company as they have had so many other businesses that do the same thing offer services through marketing. That is why it is so important to up your marketing game, especially your mobile marketing.

Marketing with smartphones

Everyone has a smartphone, which makes it a really powerful tool for marketing. Media Post compares this to the television where it was initially just a piece of great technology that provided media but ended up being used as a great marketing tool. Once businesses realized they could reach anyone watching the program by throwing in an ad or two, it became the norm. The same applies to smartphones. You can reach way more people by advertising through a technology medium everyone is using. The only difference is that there are a lot more option for marketing techniques when using mobile rather than just the typical ad that would have played during a television program.
 
Facebook and Google

A lot of people on the internet are primarily using Facebook for social media and Google for web searches. For your business, this means they are powerful marketing tools because they have huge amounts of traffic. They have also both done a very good job of allowing for advertising without disrupting the customer experience, making users more likely to view your ad and click to see where it takes them. The more your business learns to use these tools, the more success you’ll have in reaching new customers and helping them realize you have a product or service they may be interested in purchasing. Other social media options are also important, but Facebook and Google should be your first priorities when getting set up.

Texting options

One of the reasons why text marketing is such a good option for mobile marketing is because you can reach customers whether they use Facebook and Google or not. Even if they don’t have a smartphone, they can still receive text messages. It is a marketing tool that is most valuable for reminding customers that you exist and that you have provided them with services in the past. For example, someone who is trying to figure out where they want to go for lunch is more likely to choose your restaurant if you have sent them a text with a deal, regardless of whether or not they even use your deal. It gets their brain thinking about your business which leads to them showing up for food.
 
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Source: mediapost.com/publications/article/272158/how-mobile-is-transforming-the-marketing-world.htm