Is There a Place for Chatbox AI in Customer Service?

Is There a Place for Chatbox AI in Customer Service?

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Customer service is one of the most important aspects of any business because it is the way in which your company is communicating with customers. There are many different ways to provide valuable customer service, including phone calls, texting, social media, emails, etc. And depending on the size of your company, your business may be putting a lot of resources into ensuring your customers have a place to communicate with you no matter what time or day it is. But if you haven’t already dedicated resources to Chatbox AI, now is the time to do so. It is more important than ever that you are giving your customers the ability to quickly and easily communicate with your business and get the answers that they need.

What is Chatbox AI?

Chatbox using artificial intelligence is a way in which customers can communicate with a robot instead of an actual human. Most people have experienced calling a company and getting an automated message asking them what they need before directing the message further. The idea is that artificial intelligence can learn and understand what consumers want and answer their questions without having to actually talk to a human being.

Some people hate the idea because they prefer to talk to another person on the other end, especially in the event that they have a problem they are trying to get resolved. Others, however, much prefer the use of chatbox AI to quickly answer questions without information being misunderstood or miscommunicated. And according to Venture Beat, many people are concerned that the cost may outweigh the benefits (though that is unrealistic when you work with another company that does all the programming for you). Having a live person available is always going to be a necessity. But it doesn’t mean there isn’t a place for Chatbox AI in your customer service lineup.

How to get started with Chatbox AI

Many who are calling in or texting your business have simple, repetitive questions that need to get answered. For example, they may call to ask what your store hours are or what today’s special is. As a business, it just makes sense that these types of questions could be answered by a robot that can essentially recognize, understand, and answer those questions. Because these answers are also very specific, it helps customers a lot if these answers are communicated through text.

Two way texting is valuable to your business and is something you can easily incorporate into your business. Part of the reason why a human customer service agent has been important in the past is the ability to understand what a customer is asking for even though the question may come in different formats. That is why artificial intelligence is so important for two way texting a Chatbox to work. The computer needs to be able to recognize the question regardless of the way it was asked and provide an answer that satisfies the customer.

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Source: venturebeat.com/2016/10/16/customer-service-chatbots-miss-the-big-picture/

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